MetroNow!
A Ride,
When you Need it Most
MetroNow! connects you to where you need to go, when you need to get there.
About MetroNow!
MetroNow! is Metro’s innovative on-demand transit service, designed to serve areas with limited public transportation. Using the MetroNow! app, passengers can book rides within specific zones, connecting them quickly and easily to the broader Metro network.
- $2 Dollars Per Ride
- Weekdays: 6 a.m. to 9 p.m. | Weekends: 8 a.m. to 9 p.m.
- Springdale/Sharonville & Northgate/Mt. Healthy Zones
- Trips can be scheduled via the MetroNow app, or by calling 513-551-5555.
MetroNow!
ZONES
MetroNow! has expanded! The Springdale/Sharonville zone has extended its service area to cover portions of Forest Park and Lincoln Heights.
How does MetroNow! Work?
Download the app or call
Download the MetroNow! On Demand app or call 513-551-5555.
Setup Your Account
Click “Get Started” and follow the prompts to add your mobile phone number. A code will be sent to your phone; enter the code to proceed.
Enter Trip Details
Add your origin location address or adjust the pin to set it. Click “Confirm.”
Add your destination address or adjust the pin, then click “Set Destination.” If the destination is outside the service zone, you'll receive an "out of zone" message.
Finalize Your Trip
Add additional passengers if needed and choose your payment option.
MetroNow! Users Find it Easy and Convenient
"I have been riding MetroNow! for five months and it's a really good service. I encourage everybody to use it. It will get you where you need to go quickly and I am so glad they came out with it."
Rueben H.
I currently drive, but I'm excited because now I don't have to! With MetroNow! I can be picked up at my door and dropped off at the door."
Rose E.
I have Questions
MetroNow! is a new and expanding service, and you might have questions. Please view our FAQs or contact our Customer Care Center at customerservice@go-metro.com or call 513-632-7575.
How does MetroNow! work?
MetroNow! rides can be booked through the MetroNow! On Demand mobile app or by phone. You can either request “Less Walking” which will provide curb-to-curb service or “Less Waiting” which will provide corner-to-corner service depending on your needs.
Note: “Less Waiting” or corner-to-corner service is the faster option if you’re able and willing to walk a block or two to a designated pick-up point.
If you have difficulty walking or use a mobility aid such as a wheelchair, please select “Less Walking” for curb-to-curb.
What’s the difference between the “Less Walking” and “Less Waiting” travel preference, and how do I select the one I want?
The “Less Waiting” option will provide corner-to-corner service, meaning that the vehicle will pick you up at a nearby stop within a short walking distance from your current location and drop you off within walking distance of your destination. This will usually be the fastest travel option.
The “Less Walking” option will provide curb-to-curb service, meaning the vehicle will pick you up directly at your current location and take you directly to your destination. The curb-to-curb proposal will likely have a higher estimated time of arrival (ETA) than the corner-to-corner option.
Here’s how to make your selection:
– Input your pick-up and drop-off locations.
– After selecting the pick-up and drop-off points, you will be prompted to choose a travel preference between “Less Walking” or “Less Waiting.” This option will appear each time you book a trip.
– If you would prefer a curb-to-curb trip, or have mobility limitations, select “Less Walking.”
– If you prefer a quicker pick up and don’t mind walking to a nearby corner, select “Less Waiting.”
Can I ride MetroNow! anywhere I need to go?
MetroNow! is designed to provide coverage within a couple miles inside specific communities (called zones.) These zones were chosen for their travel needs and/or their distances from regular Metro fixed routes. You can ride MetroNow! anywhere within these communities or to connect with Metro fixed route service.
We are piloting MetroNow! service in two zones to start: Northgate/Mt. Healthy and Springdale/Sharonville. Once completely rolled out, MetroNow! will serve the following additional Hamilton County communities: Blue Ash/Evendale, Monfort Heights/Finneytown, Pleasant Run North, and Bond Hill/Roselawn.
Will MetroNow! be coming to my community?
The first six zones were chosen based on a variety of factors including community input and data analysis. More zones will be introduced in future phases.
- Zone A – Blue Ash/Evendale
- Zone B – Monfort Heights/Finneytown
- Zone C – Northgate/Mt. Healthy
- Zone D – Pleasant Run North
- Zone E – Springdale/Sharonville
- Zone F – Bond Hill/Roselawn
What's the difference between curb-to-curb and corner-to-corner service, and how do I select the option I want?
Corner-to-corner service means that the vehicle will pick you up at a nearby point within a short walk’s distance from your current location and drop you off within walking distance of your destination. This will usually be the fastest travel option.
Curb-to-curb service means the vehicle will pick you up at your current location and take you to your destination. The curb-to-curb option will usually have a higher estimated time of arrival (ETA) than the corner-to-corner option. At any time, you can toggle off curb-to-curb in your account details.
How is this different from existing Metro bus service?
Currently, Metro provides two types of bus service: fixed routes with predetermined stops and destinations and on-demand, shared-ride paratransit service (Access) for people with disabilities that prevent them from using Metro fixed-route service.
With MetroNow!, Metro aims to offer an additional on-demand option that is more flexible and aims to cater more closely to customers’ individual needs when one of our existing fixed routes is not practical or accessible.
Does MetroNow! operate on holidays?
MetroNow! operates weekend service in observance of the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
If I transfer from MetroNow! to a regular Metro route, do I have to pay the $2.00 fare?
Yes, because it is a specialized, on-demand service, all MetroNow! riders must pay the additional fare. Metro fixed-route passes will not be accepted as MetroNow! fare.
If I transfer from MetroNow! to a regular Metro route, do I have to pay the $2.00 fare?
Yes, because it is a specialized, on-demand service, all MetroNow! riders must pay the additional fare. Metro fixed-route passes will not be accepted as MetroNow! fare.
Does the app recognize Spanish?
The app is available in both English and Spanish.
How many passengers do MetroNow! vehicles hold?
Each MetroNow! vehicle has seating for eight seated passengers, with two spaces available for customers who use mobility aids.
Is there a children's fare?
All children up to 35 inches tall can ride free. There will be a height marker on a pole at the front of each vehicle to verify whether a free children’s fare applies. There is a limit of two free children under 35 inches with each paying adult.
If I see a MetroNow! vehicle sitting outside, can I just board it like a Metro bus?
No. While MetroNow! is completely open to the public, you must schedule a trip beforehand. Trips can be scheduled via the MetroNow app, or by calling 513-551-5555. If you are bringing a child or companion, their ride must also be scheduled.
Can I bring my bike on MetroNow!?
No, the MetroNow! vehicle is considerably smaller than a full-size bus, and there is no way to safely add a bike rack or transport bicycles.
Can I bring a car seat on MetroNow! for my child?
Yes, four seats in each vehicle are equipped with child safety seat hooks. Car seats will not be provided and operators may not assist with installation. Up to two children under 35 inches in height may ride free with each paying adult.
Will MetroNow! vehicles have seat belts for passengers?
Yes, all MetroNow! vehicles will have seat belts for passengers and are required by law to use them.
If I go shopping, can I bring my packages on MetroNow!?
Yes, you may bring packages onboard MetroNow! vehicles; however, packages may not take up a seat, and operators are not permitted to assist customers with packages.
Does MetroNow! accept Fare Deal or MVP cards?
At this time, MetroNow! does not accept Fare Deal, MVP or any other Metro discount program cards. This includes transfers and passes from regular Metro fixed-route service.
What should I do if my driver leaves without me?
In the unlikely event that a MetroNow! driver leaves without picking you up, you may email customerservice@go-metro.com or call 513-632-7575.
Can I ride in a wheelchair?
Yes, each MetroNow! vehicle has onboard space for two mobility aids (such as wheelchairs or strollers). Let us know you will be traveling with a wheelchair in your account settings.
Can I leave feedback for my driver?
We encourage you to complete the feedback screen in the app after your ride.
Do I tip my driver?
Drivers do not accept tips.
I scheduled a trip, then something came up and I forgot to cancel it. Will I be penalized?
Because MetroNow! is a specialized service with limited capacity, not canceling a trip may negatively impact other riders.
How do I reset my MetroNow! On-Demand app password?
Open the app and select “Get Started.” In the password box, select “Forgot your password?” and follow the prompts.
I left something in the vehicle; how do I get it back?
Please email us at customerservice@go-metro.com with a description of the missing item, and we’ll do our best to return it to you. You may also call the Metro Customer Care Center at 513-632-7575.
How do I lodge a complaint?
Please email us at customerservice@go-metro.com or call the Metro Customer Care Center at 513-632-7575.
Why isn't my community getting this service?
These first six communities were chosen after considerable outreach and data analysis throughout our service area. For example, Springdale/Sharonville was chosen to provide better access to the many health care facilities located in this zone. Northgate/Mt. Healthy was chosen to connect residents with the many job opportunities there. These first six zones represent the first phase of service; more zones may be added in the future.