Access Fare

• Hamilton County: $4.00 (As of April 4, 2021)
• Access fares can be paid in any combination of cash and tickets equaling the exact fare.
• Access tickets cannot be accepted for fares on any Metro route.

Arranging Travel

Once you are certified for Paratransit service and have received your eligibility information packet, you may begin to use the service.

• Call Customer Care at 513-531-8888 to make a reservation.
• When making a reservation please have the following information.
  • Your name or ID number.
  • The date you would like to travel.
  • The address of both pick up location and destination.
  • The time you need to arrive at your destination.
  • The time you need to be picked up for your return trip.
  • Whether you will be traveling with a companion and / or personal care attendant.
  • Special instructions for the driver.

Please listen carefully to the receptionist as they confirm your reservation. This will assist in providing accurate information for your trip.

Travel Tips

• After making your reservation you will be given a 30-minute “pickup window” and this is when the Access driver is scheduled to arrive. Be ready to travel at the beginning of your pickup window and make sure you are in an area where you can see or hear the bus when it arrives.
• The Access driver will wait 5 minutes. If you do not board within the 5-minute window, the bus will leave to pick up the next customer and you may be considered a no-show.
• When your vehicle arrives, the driver will assist you on/off the vehicle lift or steps, secure your wheelchair or scooter, fasten your seatbelt and collect the fare.
• Eating, drinking and smoking are prohibited on all Access vehicles.
• Unexpected delays may arise from traffic conditions, inclement weather and stops required for other passengers.
• Be aware of the opening and closing times of your destination to avoid waiting outside. If your destination is closed at the time you arrive, the Paratransit driver cannot wait with you until it opens.
• Wait where you can see the bus arrive, or where the driver can see you. Drivers cannot enter your home.
• Paratransit drivers will secure all mobility devices.
• Paratransit vehicles are equipped with seat belts for passengers. All riders are asked to use the seat belts.

Driver Responsibilities

Access’s goal is to accommodate all Paratransit riders. However, drivers are not allowed to:

• Lift you in and out of wheelchairs or scooters. You must provide your own Personal Care Attendant (PCA) or escort for assistance. A PCA can ride free of charge.
• Leave the vehicle for lengthy periods of time.
• Leave other passengers unattended.
• Take actions that would be clearly unsafe (i.e., back a vehicle more than a car length, enter a narrow drive., etc.)
• Clear snow, ice or other objects from your steps, driveway or walkway.
• Lock or unlock house doors.
• Load or unload personal items.
• Carry groceries and packages.
• Installing child safety seats.

Service Limitations

• If it is determined that a location you would like to travel to or from is not safe to maneuver in one of our paratransit vehicles, we will not be able to serve that location (e.g. dangerous double parking, required backing of the vehicle, low hanging branches, not safe area to board the vehicle, etc.). Arrangements may be made for an alternative pick-up address that is safer.