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Title VI/Equal Employment Opportunity Complaint Process

Metro is committed to offering safe, on-time, cost-effective, customer-focused transportation to our community. As such, Metro operates its programs and services without regard to race, color, national origin, age, gender or disability.

If you feel you have been discriminated against based on one of the above characteristics, you have the right to file a complaint. For more information on your rights, or to file a complaint, you can do the following:

• Download the form and mail it to:
  Metro, Attn: EEO Officer
  602 Main Street Suite 1100, Cincinnati OH 45202
  or fax it to 513-632-7506.
• Call Customer Service at 513-632-7575 to verbally start the complaint process.
• Fill out the online form.
• Come to our administrative offices located at 602 Main Street Suite 1100, Cincinnati OH 45202 and request a complaint form.

You may also file a complaint directly with the Department of Transportation by contacting: U. S. Dept. of Transportation, Federal Transit Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590, 866-377-8624, 202-366-4043, 800-877-8339 (TTY).

Quejas bajo el Título VI

Metro está comprometido a ofrecer a nuestra comunidad un transporte seguro, puntual, costeable y con enfoque en el cliente. De tal forma, Metro desarrolla sus programas y servicios sin considerar raza, color, nacionalidad de origen, edad, género o discapacidad.

Si siente que ha sido discriminado en base a una de las características antes mencionadas, usted tiene el derecho a presentar una queja.

Instrucciones: Si desea presentar a Metro un formato de Quejas bajo el Título IV, favor de descargar el formato y enviarlo a:

Metro
At’n: Tim Reynolds
602 Main Street, Suite 1100
Cincinnati, OH 45202.

También puede enviar el formato por fax al 513-632-9202, con atención a: Tim Reynolds. Si tienen preguntas acerca de este procedimiento, favor de llamar al: 513-632-7575.

O llenar el formato en línea.